Customer Care is strengthened with new profiles to stay ahead of the growing influx of customers.
First and foremost, it is crucial to have a well-trained and competent customer service team. This includes recruiting employees with strong communication skills, problem-solving abilities, and empathy. As more customers are onboarded onto our e-Procurement solution, Tellis, we aim to further strengthen the department with additional resources. This means that we will have more staff available to handle customer needs and ensure an even better experience for our customers. We recognize the importance of providing excellent customer support and want to ensure that all inquiries are handled quickly and efficiently. With the additional resources, we can increase our capacity to answer calls, respond to emails and support cases, and quickly engage in online chat with our customers. Our goal is always to meet your needs in the best possible way, and we look forward to continuing to deliver a top-notch service experience.
World-Class Service
Additional resources allow us to upgrade our current service to an even higher level. They also enable us to reach out further to our customers on their preferred platforms and provide quick and effective responses to their questions or issues. Our goal is always to be responsive to our customers’ needs and deliver a first-class service experience, regardless of the communication channel chosen. We have significant plans for the Customer Care department. In 2024, our customers will be offered webinars, online presentations of service packs, and access to Intellis Learning Universe. More details about all new initiatives and introductions to new team members will be available in January 2024.